# Downton Estates Management – House Rules Welcome to your holiday home. These House Rules form part of the booking agreement. By entering the property, all guests agree to comply with the following conditions. ## 1. Registered Guests Only Only the guests included on the booking confirmation are permitted to stay at the property. Additional visitors or overnight guests are not permitted without prior written approval from Downton Estates Management. Unauthorised guests may result in immediate termination of the booking without refund. ## 2. Check-in & Check-out - Check-in: From 3:00pm - Check-out: By 10:00am Late check-outs must be agreed in advance. Unauthorised late departures may incur additional charges. ## 3. No Parties or Events Strictly no parties, gatherings, celebrations, events or excessive noise at any time. This property is monitored for noise disturbances where applicable. Any complaints from neighbours or evidence of parties may result in immediate eviction without refund. ## 4. Respect Our Neighbours Please keep noise to a minimum at all times, particularly between **10:00pm and 8:00am**. Guests are expected to behave respectfully towards neighbouring residents. ## 5. No Smoking or Vaping Smoking and vaping are strictly prohibited anywhere inside the property. Evidence of smoking or vaping indoors will result in a minimum cleaning charge of **£250**, together with the cost of any damage, odour removal or loss of future bookings. ## 6. No Illegal Activity Illegal drugs, criminal activity, prostitution, anti-social behaviour or any unlawful conduct is strictly prohibited. Any illegal activity will be reported immediately to the police and the booking will be terminated without refund. ## 7. Pets Pets are only permitted where specifically authorised before arrival. Unauthorised pets may result in additional cleaning charges or termination of the booking. Guests remain fully responsible for any damage caused by pets. ## 8. Property Care Guests agree to: - Keep the property clean and tidy. - Lock all doors and windows when leaving. - Report any damage immediately. - Use appliances responsibly. - Follow all operating instructions provided. Furniture must not be moved between rooms without permission. ## 9. Damage Guests are responsible for any damage caused during their stay, whether accidental or deliberate. Downton Estates Management reserves the right to recover the full cost of repairs, replacements, specialist cleaning, administration costs and any associated loss of income resulting from damage. Photographic evidence may be retained. ## 10. Lost Keys & Lockouts Lost keys, damaged locks or emergency call-outs will be charged to the guest. Where locks require replacement for security reasons, guests will be responsible for the full replacement cost. ## 11. Security Guests must ensure the property is secured whenever leaving. Downton Estates Management accepts no responsibility for lost, stolen or damaged personal belongings. ## 12. Fire Safety Do not tamper with smoke alarms, heat detectors, carbon monoxide alarms or fire safety equipment. Tampering with safety equipment may result in immediate termination of the booking and additional charges. Candles, fireworks, Chinese lanterns and any open flames are prohibited. ## 13. Electrical Safety Only use electrical appliances supplied within the property. Charging electric bikes, electric scooters, hoverboards or large battery devices inside the property is prohibited without prior written permission. ## 14. Waste Disposal Please dispose of rubbish using the bins provided and follow local recycling instructions where applicable. Failure to remove excessive waste may result in additional charges. ## 15. Cleaning The property should be left in a reasonable condition upon departure. This includes: - Washing used dishes. - Removing rubbish. - Leaving furniture in its original position. - Reporting any breakages. Excessive cleaning may incur additional charges. ## 16. Right of Entry Downton Estates Management reserves the right to enter the property without notice in the event of an emergency, suspected breach of these House Rules, maintenance issues or where access is reasonably required to protect the property or guests. ## 17. CCTV Where external CCTV is installed, it is used solely for security purposes. There are **no cameras inside the accommodation**. Tampering with CCTV equipment is prohibited. ## 18. Booking Termination Downton Estates Management reserves the right to terminate any booking immediately without refund if guests: - Breach these House Rules. - Cause damage. - Disturb neighbours. - Exceed the permitted occupancy. - Hold parties or events. - Engage in illegal activity. - Refuse reasonable requests from management. Guests required to leave under these circumstances will remain liable for all outstanding charges. ## 19. Liability Guests use the property and its facilities entirely at their own risk. Downton Estates Management accepts no liability for accidents, injuries, illness, theft, loss of personal belongings or damage to vehicles unless caused by our proven negligence. Parents and guardians are responsible for supervising children at all times. ## 20. Charging for Damages By making a booking, guests authorise Downton Estates Management to recover reasonable costs for: - Damage to the property. - Missing items. - Specialist cleaning. - Smoking or vaping. - Lock replacements. - Lost keys. - Excessive waste removal. - Additional cleaning. - Breaches of these House Rules. - Financial losses arising directly from guest misconduct, including cancelled future bookings where applicable. ## 21. Acceptance By entering the property, all guests confirm that they have read, understood and agreed to comply with these House Rules. Failure to comply may result in immediate termination of the booking, removal from the property without refund and recovery of any losses or damages incurred by Downton Estates Management.