# Privacy Policy **Effective Date:** 5 July 2026 Downton Estates Management ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services. We comply with the **UK General Data Protection Regulation (UK GDPR)**, the **Data Protection Act 2018** and all other applicable UK data protection legislation. --- # 1. Who We Are **Downton Estates Management** 267 London Road St Leonards-on-Sea East Sussex TN37 6NB Telephone: **01424 532648** Email: **info@downtonestates.uk** Website: **www.downtonestates.uk** --- # 2. Information We Collect We may collect and process the following information: - Full name - Postal address - Email address - Telephone number - Date of birth (where required) - Government-issued identification where legally required - Booking information - Payment details (payments are processed securely by third-party payment providers) - Vehicle registration details where applicable - Guest communications - CCTV images (where external CCTV is installed) - Website usage information including IP address, browser type and cookies --- # 3. How We Use Your Information We use your information to: - Manage bookings - Provide holiday accommodation - Verify guest identity - Prevent fraud - Process payments - Respond to enquiries - Communicate before, during and after your stay - Comply with legal obligations - Improve our services - Protect our properties and guests - Resolve disputes - Send marketing communications where you have consented --- # 4. Legal Basis for Processing We process personal data because: - It is necessary to perform our contract with you. - It is necessary to comply with legal obligations. - It is in our legitimate business interests. - You have provided consent where required. --- # 5. Sharing Your Information We may share your information with: - Property owners - Payment providers - Booking platforms - Professional cleaning companies - Maintenance contractors - Insurance providers - Government authorities where legally required - Law enforcement agencies - Professional advisers including accountants and solicitors - IT and website service providers We never sell your personal information to third parties. --- # 6. Payment Information Downton Estates Management does not store your full payment card details. Payments are processed using secure third-party payment providers that comply with industry security standards. --- # 7. Data Security We take appropriate technical and organisational measures to protect your personal information against: - Unauthorised access - Loss - Misuse - Alteration - Disclosure - Destruction Despite our efforts, no internet transmission can ever be guaranteed completely secure. --- # 8. How Long We Keep Your Data We only retain personal information for as long as necessary to: - Provide our services - Meet legal obligations - Resolve disputes - Enforce our agreements Different categories of information may be retained for different periods depending on legal requirements. --- # 9. Your Rights Under UK GDPR you have the right to: - Access your personal information - Correct inaccurate information - Request deletion of your information where applicable - Restrict processing - Object to processing - Request data portability - Withdraw consent at any time where consent is the legal basis for processing - Lodge a complaint with the Information Commissioner's Office (ICO) --- # 10. Cookies Our website uses cookies to improve your browsing experience and understand how visitors use our website. Cookies help us: - Improve website performance - Remember preferences - Analyse website traffic - Improve our services You can manage cookie settings through your web browser. --- # 11. Marketing We will only send marketing emails where you have agreed to receive them or where permitted by law. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly. --- # 12. CCTV Some properties may operate **external CCTV** for crime prevention and the safety of guests and neighbouring properties. No CCTV cameras are installed inside guest accommodation. --- # 13. Children's Privacy Our services are intended for adults making accommodation bookings. Where children's information is collected as part of a booking, it is only processed where necessary for providing accommodation and ensuring guest safety. --- # 14. Third-Party Websites Our website may contain links to third-party websites including Airbnb, Booking.com and other booking partners. We are not responsible for the privacy practices of those websites. --- # 15. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be published on our website. --- # 16. Contact Us If you have any questions regarding this Privacy Policy or how we process your personal information, please contact: **Downton Estates Management** 267 London Road St Leonards-on-Sea East Sussex TN37 6NB Telephone: **01424 532648** Email: **info@downtonestates.uk** --- # 17. Information Commissioner's Office (ICO) If you are unhappy with how we handle your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO). Website: https://ico.org.uk Telephone: 0303 123 1113